Hello,
thank you for your feedback — we truly appreciate you taking the time to share your experience.
We would like to kindly clarify that your order was delivered within our stated timeframes: up to 5 days for processing and 8–12 days for shipping. Throughout this period, our support team remained available and in contact to assist you.
Regarding the packaging, each item is carefully secured before dispatch. However, during international transit (for example from Poland to the USA), parcels can be subject to movement and handling, and in rare cases items may shift inside the packaging. We sincerely regret that this happened in your case.
Thank you again for your comments — they help us improve our service.